Technical Support Engineer

Job description

We’re a high-performing team on a mission to build the number one media owner platform in the world.

As a key member of the Technical Support Engineering team, you’ll be working with us on the continuous development of our cloud platform. You are used to working self-motivated, attention to detail driven, think outside the box and act agile. You are interested in using cutting edge dynamic web technologies to give our customers the best user experience. Ideally you also have a passion for quality software.

For more information contact:

Mihajlo Ristovski, People Operations Manager
gsm: +389/75/336779
Or learn more about us at ldsk.io

Job requirements

What you’ll be doing

  • Participate and learn in the design, deployment, and operation of our applications, especially from the perspective of operability & maintainability on our production environment

  • Ensure that our applications are meeting our operation, availability, monitoring, and performance standards throughout our different environments

  • Building software to help operations and support teams (think internal APIs, UIs, scripts, etc.)

  • Creation of automation tasks and processes

  • Provide technical support with production issues

  • Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring

  • Promote manageability of our platform on production, and empower others to be able to manage tasks on production themselves by building software, contributing to documentation & training, and coaching colleagues

  • Drive and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues

What we work with

(affinity with any of these is a plus)

  • Kubernetes

  • Docker

  • Google Cloud, AWS & Azure

  • Linux (Ubuntu, Debian)

  • Jetbrains TeamCity

  • PostgreSQL, MongoDB

  • GitHub

  • .NET Core

  • Javascript

  • Python, PHP and/or shell scripting is a plus

What you’ll need

  • University degree in Computer Science or equivalent experience

  • Experience with (shell) scripting in for example Bash, PowerShell, Python, etc.

  • Cross platform configurations and troubleshooting (Windows, Linux, macOS)

  • Good understanding of a high-traffic, distributed systems

  • Good understanding of configuration and troubleshooting of Linux, e.g. Java/.NET Core, and Docker systems.

  • Ability to work under pressure

  • Driven to learn new skills

  • Ability to switch between tasks

  • Problem Solving and Logical Thinking

  • Excellent command / highly proficient in spoken and written English

What will help

  • Network and system analysis experience

  • Linux system-level analysis capabilities

  • Working knowledge of Kubernetes & cloud platforms

  • Experience in working with Continuous Integration and Continuous Delivery pipelines

  • Knowledge of containers and microservices

  • Experience with Cloud Computing platforms

  • Experience with monitoring tools (Prometheus and Grafana) and automated alerting services

  • Experience with Logstash/Kibana/Elastic